Delivery Information

When can I expect arrival?

In-stock merchandise is usually processed and delivered within 5 to 7 business days of the order being approved and received. All delivery times are estimated and are not guaranteed by Le Creuset. If you have not received your order within the estimated delivery time, please contact us so that we may help locate your order.

To what locations does Le Creuset deliver to?

Le Creuset only delivers to addresses in Hong Kong, excluding outlying islands. Merchandise will only be sent to valid street addresses. Please refer to the details on the Delivery and Returns page.

Will you hold an order and ship it at a later date?

All orders are processed and delivered to reach our customers in a quick and efficient manner; therefore, we cannot hold and deliver at a later date.

What is Le Creuset's return policy?

Le Creuset products are crafted to meet a high standard of quality. If the item shows defects, it may be returned based on the guarantee for the specific product. The guarantee for each product is included in the box; please refer to it before attempting to return the item. Le Creuset reserves the right to determine if the product has been used in a manner that violates the guarantee.

If, within 7 days of your online purchase, you are not completely satisfied with your purchase, please return the item for an exchange or refund of its value. For more detail, please refer to the Delivery and Returns Page.